Privacy Policy – Age N Cee Travels

Pricacy Policy

Effective Date:

20th August 2025

Thank you for choosing Ezy Travel. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“Ezy Travel” or the “App”). We are fully compliant to GDPR.

1. Information We Collect

We may collect the following types of information:

Personal Information
- Name
- Email address
- Phone number
- Payment information
- Location Information

With your permission, we collect precise or approximate location data to offer location-based services (e.g., nearby Transport/Lorry station, Airports for flights, or experiences).

Usage Data
- Pages or screens viewed
- Features used
- App performance data
- Crash logs and diagnostics
Device Information
- Device model and manufacturer
- Operating system and version
- Mobile network provider
Automatically Collected Data

We automatically collect certain data such as cookies, session details, and device identifiers to improve your experience.

2. How We Use Your Information

We use the information we collect to:

Process bookings and payments
Provide customer support
Improve the App’s functionality and user experience
Send you updates, promotional offers, and travel suggestions (with your consent)
Comply with legal requirements
Personalise your experience based on preferences and booking history

3. Sharing of Information

We do not sell your personal data. We may share your data with:

Service providers (e.g., payment processors, hotel/flight/bus operators)
Third-party analytics tools to understand app usage
Legal authorities, if required to comply with legal obligations
Trusted partners for business operations

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we ensure it is deleted or anonymized.

5. Security

We use administrative, technical, and physical safeguards to protect your data. This includes strict access controls, encryption, and continuous monitoring. However, no method of transmission over the internet or storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion
Object to or restrict certain types of processing
Withdraw consent at any time
Data portability (request transfer of your data in a readable format)
Restrict processing under certain conditions

To exercise these rights, contact us at: info@agenceetravels.com

7. Children's Privacy

Ezy Travel does not knowingly collect data from children under the age of 13. If you believe we have done so in error, please contact us immediately

8. Cookies & Personalisation

We use cookies to make our App easy to use and to remember your preferences, such as currency or language. Cookies also help us personalize your experience by combining booking history with search history. You may adjust your cookie settings at any time.

9. Third-Party Links

Our App may contain links to third-party services. We are not responsible for the privacy practices of these third parties.

10. Guest Checkout

You may book tickets without signing in. A confirmation email will give you the option to link your booking to an existing account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: info@agenceetravels.com Address: Dede Awula Street, Adabraka, Accra. Phone: +233 535 177888 If you are not satisfied with our response, you have the right to complain to the relevant supervisory authority for data protection matters.